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Understanding the Billing for Your Pro or Enterprise Plan.
The pricing for Pro and Enterprise plans varies based on the number of Creators. Viewer accounts are free, while Creator and Admin accounts require payment. When Team Admins invite new members to their Workspace, they can choose whether to give them Creator or Viewer access. Workspace Admins can always check the current total cost on their Billing page.
If your Pro or Enterprise plan is downgraded to Supademo's Free plan after finishing a 14-day trial, you will not be charged. The Free plan allows you to create up to 5 demos without access to the Pro features.
Choose to pay monthly or annually. We accept credit card payments, but contact our Sales team if you prefer ACH payments. They can answer questions and determine eligibility. If you're an Admin, you can manage your billing history, payment methods, and account level in the Workspace Settings. Learn more about our payment options and billing policies here.
The main difference is on the Enterprise Plan you'll have advanced security and administration features, including Single-Sign-On (SSO), SAML, and Custom Domain and URLs. Enterprise plans also include additional features, dedicated support, and personal onboarding and training for the entire team.
Is it possible to upgrade or downgrade to a different plan while on a trial or an active subscription?
If you're considering upgrading or downgrading from an Enterprise plan, please reach out to our sales team for assistance. Alternatively, if you'd like to downgrade from Pro to Free, you can easily make this change yourself in your Workspace Settings.
You can enter payment information at any point during your trial on your settings page. You won't be charged until your trial is over. Pro plans have a 14-day trial, whereas Enterprise trials can be arranged on a case-by-case basis with our sales team.
As a Workspace admin, you can easily check the number of Creators (billable users) on your account by accessing the Billing page in your Workspace settings. To manage your team, you can upgrade or downgrade their roles from Viewer to Creator and vice versa on the Members page. If you add new Creators during the billing cycle, we will calculate the prorated cost and charge you in the next month's billing cycle.
Your account Admin can downgrade you from a Creator to a Viewer in your team's Workspace settings. Since the Viewer role is Free, note that Creators downgraded in a workspace will get the prorated credits added to their next billing cycle.