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Billing Policy

Our aim with this resource is to provide a clear understanding of Supademo's billing policy design.
Please Note:
This information is applicable to customers on Supademo Pro plans without a contract. If you are on a contracted Pro or Enterprise plan, please refer to your contract for detailed information. For any further assistance regarding your team's billing, please reach out to us at [email protected].

What to know about Supademo's Billing Policy?

  • You only get billed for Creator/Admins accounts only. Viewer accounts are free.
  • Your subscription price depends on the number of paid members (Creators/Admins) you upgrade. This price is recalculated automatically as you add or remove those seats.
  • You can add or remove members at any time.
    • Monthly Subscription: At the start of the upcoming billing period, you will be provided with a combined invoice that includes the workspace member updates.
    • Yearly Subscription: You will receive a consolidated invoice containing the workspace member updates on a monthly basis.
  • Your credit card on file is automatically charged at the beginning of every billing period (monthly or yearly).
  • If there's an issue with your payment, we will email the Admins of that Workspace.

Pro plan (Monthly subscription)

Adding or upgrading Creator seats

We only charge based on what you actually use for any given Pro license. We will calculate the prorated cost of new members and charge your card on file automatically.
Example (The prices used in the examples are for illustration purposes only.):
  • You are the admin of a workspace in the Pro plan, which costs $36 per Creator per month.
  • On June 11th, 10 days into your billing period, you add two new Creators (paid seats).
  • Supademo will only charge you for the remaining 20 days of your billing period using the credit card on your file.
$36 per seat x 20 days of 30 = $24 proration
$24 x 2 seats = $48 total
In the following invoices, each Creator will be charged the full monthly price of $36, as shown in the example above.

Downgrading or removing Creator seats

We always prorate our charges. If you decide to downgrade or remove a Creator from your Workspace before the end of the billing cycle, we will give you credit based on the remaining time left in your subscription.
  • These credits will be applied to the amount due in your next billing interval.
  • On a monthly plan, credits will be applied to the amount due on your regular monthly invoice.
  • On a yearly plan, credits will be stored until your next invoice or renewal date and will be applied then.
Example (examples are for illustration purposes only):
  • You are the admin of a workspace in the Pro plan, which costs $36 per Creator per month. There are 6 Creators in your Workspace, and your monthly payment is $216.
  • You decide to downgrade 2 Creators to Viewers on June 10th, but your monthly billing cycle renews on July 1st.
  • The 2 Creators that were downgraded will be made Viewers immediately, and prorated credit of $24 per user will be added to your regular invoice on July 1st.
$36 per seat x 20 days of 30 = $24 proration
$24 x 2 seats = $48 total credits
In the following invoice on July 1st, you will be charged $36 per Creator for 4 seats along with the $48 credits applied to the same.

Pro plan (Annual subscription)

Adding or upgrading Creator seats

If you have an annual Pro subscription, your plan will renew every 12 months. If you decide to add new creators to your Workspace, Supademo will calculate the prorated cost of these new members and charge your card on file automatically.
Example (examples are for illustration purposes only.):
  • On June 1st, 2023, you purchased the Supademo Pro yearly plan for $324.
  • On August 15th, you invited 2 additional people to join your Workspace as Creators. Since the price for each extra seat on your yearly plan is $324, you will be charged a prorated amount for the rest of the billing period, from August 15th, 2023, to June 1st, 2024.
$324 per seat x 291 days (out of 365) = $258 proration
$258 x 2 seats = $516 total
The prorated charge for the 2 extra seats ($516) will be processed immediately on August 15th.

Downgrading or removing Creator seats

We always prorate our charges. If you decide to downgrade or remove a Creator from your Workspace before the end of the billing cycle, we will give you credit based on the remaining time left in your subscription.
  • On a yearly plan, credits will be stored until your next invoice or renewal date and will be applied then.
Example (examples are for illustration purposes only.):
  • You are the admin of a workspace in the Pro plan, which costs $324 per Creator annually. There are 6 Creators in your Workspace, and your annual payment is $1944.
  • 2 months into the billing cycle, you decide to downgrade 2 Creators to Viewers.
  • The 2 Creators that were downgraded will be made Viewers immediately, and prorated credit of $240 per user will be added to your next invoice.
$324 per seat x (60 days / 360 days) = $270 usage remaining
$270 x 2 seats = $540 total credits
In the following invoice next year, you will be charged $324 per Creator for 4 seats along with the $540 credits applied to the same.
Legacy Pro Users
If you subscribed to the Supademo Legacy Pro Plan and upgraded to Pro prior to July 10th, 2023, please refer to this page.